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Huskee UK Knowledge Centre

One of the great benefits of owning a HuskeeCup and participating in HuskeeSwap is &apos;infinite ownership&apos;.&#xA0;If your cup gets damaged or old, simply find your nearest HuskeeSwap site and Swap your cup for a new one.&#xA0;To find your nearest HuskeeSwap site, download the HuskeeSwap App and use the Location feature.<ul><li dir="ltr" style="text-decoration:none;">You can download the HuskeeSwap app via the Apple App store <a href="https://apps.apple.com/au/app/huskeeswap/id1484198328" rel="noopener noreferrer" target="_blank">here</a></li><li dir="ltr" style="text-decoration:none;">You can download the HuskeeSwap app via the Google Play store here</li></ul>Check out all our Loop FAQ&#x2019;s&#xA0;<a href="https://uk.help.huskee.co/en-US/articles/huskeeloop-91364" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">here</a>.If you have any issues returning your cup, feel free to reach out at&#xA0;<a href="mailto: loop@huskee.co.">loop@huskee.co</a>

One of the great benefits of owning a HuskeeCup and participating in HuskeeSwap is 'infinite ownership'. If your cup gets damaged or old, simply find your nearest HuskeeSwap site and Swap your cup for a new one. To find your nearest HuskeeSwap site,

Where do I return a damaged or old cup to get a new one? (Individuals)

HuskeeSwap

Individuals

How secure are HuskeeCup Lids?

How to use the Stopper Lid

Is my Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid eligible for HuskeeLoop?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

What is the HuskeeOriginal Range?

What are HuskeeCup's thermal properties and is HuskeeCup hot to hold?

What is HuskeeCup made from?

Is HuskeeCup BPA free?

What colours is HuskeeCup available in?

Is HuskeeCup dishwasher friendly?

Is HuskeeCup microwave safe?

What are HuskeeCup's Dimensions?

What's the best way to clean and care for HuskeeCups?

What other food and drink can I use my HuskeeCup for?

Does HuskeeCup fit in my car cupholder?

Does HuskeeCup affect flavour?

HuskeeCups and Microplastics

Individual

How do HuskeeCups come packaged?

Can I brand a HuskeeCup?

Business

HuskeeCup

What is HuskeeRenew?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Why did we add HuskeeRenew to our product range?

Does HuskeeRenew fit in my car cupholder?

What colours is HuskeeRenew available in?

Is HuskeeRenew BPA free?

What's the best way to clean and care for HuskeeRenew?

HuskeeRenew

What are the Dog Bowl Dimensions?

What is the Dog Bowl made from?

How does Huskee source the material for the Dog Bowls?

How many ml do the Dog Bowls hold?

How are the Dog Bowls made?

What colours are the Dog Bowls available in?

How many HuskeeCups are used to make a Dog Bowl?

Huskee Dog Bowl

What is HuskeeSteel made of?

Is HuskeeSteel eligible for HuskeeLoop?

Can HuskeeSteel be swapped in HuskeeSwap?

Is HuskeeSteel dishwasher safe?

Is HuskeeSteel Microwave safe?

What are HuskeeSteel's dimensions?

Does HuskeeSteel fit in my car cupholder?

Can I put HuskeeSteel in the freezer?

How long will my drink stay hot in my HuskeeSteel?

Is HuskeeSteel stain and odour resistant?

What's the best way to clean and care for HuskeeSteel?

HuskeeSteel

Product Information

What project do you support for carbon-neutral shipping?

What do I do if my parcel is lost, stolen, or damaged during transit?

Is my shipment carbon-neutral?

Where is my order shipped from?

Which postal service do you use?

Can I add items to my order after placing it?

I am having issues placing my order on my mobile phone? What can I do?

Can I pay extra for express shipping?

What happens if my HuskeeCups get lost in transit?

Will I get a tracking code?

Can I add special shipping instructions?

What countries do you ship to?

What are the shipping costs?

Shipping and Delivery

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

Huskee Wholesale

What is HuskeeSwap?

Why should I Swap my HuskeeCup?

How can I find a HuskeeSwap location?

I can't find a location near me! How can I onboard a cafe?

Do I have to Swap for the same size/colour HuskeeCup?

Can I Swap my HuskeeRenew?

Do I need to download the HuskeeSwap app to use HuskeeSwap?

How can I be a part of HuskeeSwap?

Do customers need to download the HuskeeSwap app to use the HuskeeSwap system?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?

What if a customer wants to keep their own lid?

How many cups do I need to start?

What if a customer brings back a damaged cup or lid?

Do customers have to be HuskeeSwap members to swap?

What is the cost to set up HuskeeSwap for a Business?

Can HuskeeRenew be swapped in HuskeeSwap?

Why should my cafe join HuskeeSwap?

How is a HuskeeSwap location listed?

How does the Borrow Feature work (business)

Businesses

How do I use the HuskeeSwap app?

How does the borrow feature work?

How do set up my business on the app?

How do I remove my credit card details?

How can I update my credit card details?

How are my 'carbon eq. saved' calculated?

Why do we take a $21 deposit when borrowing a HuskeeCup?

HuskeeSwap App

What is the HuskeeLoop Program?

How do I dispose of my HuskeeCup?

Are there any other products that will be made with 100% HuskeeCups?

How do I return End-of-Life cups back to Huskee? (Individuals)

How do I return End-of-Life cups back to Huskee? (Businesses)

HuskeeLoop

How do I return my order?

What do I do if I've received a faulty item?

How do I access my purchase invoice?

Returns & Exchanges

Lid slipping off

Removing lipstick from HuskeeCups

Troubleshooting

How do I send end-of-life cups back for recycling?

What is B Corp and why did you become certified?

I have a press/media opportunity

I would love to work at Huskee. How do I get in touch?

How are the figures calculated?

Why have we made the Impact Calculator?

Impact Calculator

Other

Is HuskeeCup recyclable?

Is HuskeeCup reusable?

What is the environmental measure of using HuskeeCups over other materials?

Is HuskeeRenew recyclable?

Why do we use Tritan co-polyesters in our products?

What else is Tritan plastics used in - I am still unsure?

Does Tritan Renew 50 contain post-consumer plastic?

What does End-of-Life Cups refer to?

Are there any hazardous materials or chemicals in the composition of HuskeeCup?

PFAS testing for Huskee Products

Why do Huskee Products contain plastic?

How do I dispose of a HuskeeCup at the end of its life?

Where are HuskeeCups made/manufactured?

Sustainability

Where do I return a damaged or old cup to get a new one? (Individuals)Updated 2 months ago